My repaired iPod arrived just a few minutes ago. I think it’s a refurbished one, but I honestly have no way to know. I do know for sure that it’s not the one I sent in – the back is flawless (no scratches, etc), and so I immediately put it into the protective iSkin accessory I had been using. Oh – and to make things even nicer, they even re-engraved it for me! How nice!